Frequently Asked Questions

 

 

Best Practice Beekeeping is a monthly subscription service.  Once your subscription is activated, you’ll receive a new Best Practice Beekeeping video each week.  Videos are generally seasonally focused and provide you with researched, field tested insights, on how to get the most from your hives.

A link to the video will be emailed to you and the video will be loaded to your Library on the Best Practice Beekeeping website.  You’ll need to be logged in to see your library.  Videos added to your library will be available for viewing at any time, so long as you have an active subscription.

Yes.  To signup for a free trial simply visit bestpracticebeekeeping.co.nz/free-trial.html.  Enter your email address and we’ll send you a link to 4 videos in the series.  There is no need to provide credit card details until you’ve decided to sign up.   Please note, some beginner content is provided in the trial.  This content is not part of the Commercial subscription.

Yes.  Each month your credit card will be billed for the amount of the monthly subscription. You are able to cancel at any time.

You will retain access to all videos in your Library on the Best Practice Beekeeping website as long as you have a current active subscription.  If you’re credit card declines or expires and you’ve updated your billing details, please let us know so we can ensure your videos are retained.

Changing subscriptions is not a problem.  If you’re finding the Hobbyist subscription too simple or the Commercial subscription too challenging or not relevant please email sales@ecrotek.co.nz and we can change your subscription type accordingly.

No.  The joining fee is a one-off cost that includes a copy of the Best Practice Beekeeping companion book.  Re-subscribing at a later date will not incur an additional joining fee.  Please note, by cancelling your subscription you will lose access to videos saved in your Best Practice Beekeeping library. 

Yes, an email will be sent to your registered email address advising you that a new video has been released and is available to be viewed.

No, the videos only remain active in your Best Practice Beekeeping library whilst you have an active subscription.

Best Practice Beekeeping is designed to work across a range of devices.  If you are having trouble viewing videos, firstly ensure your browser is up to date.  If this doesn’t fix the issue please contact us at sales@ecrotek.co.nz

We are also able to process your subscription manually over the phone if needed. You can reach us on 0800 11 77 66.

Occasionally Best Practice Beekeeping emails will be filtered by your mail providers SPAM software.  If you not receiving emails please check your junk or SPAM folder, often emails can be found in these folders.  If you are continuing to have problems please email us at sales@ecrotek.co.nz

Best Practice Beekeeping videos are not your average online video!  The videos in the series are concise, to the point and contain practical, science-based beekeeping advice.  Much of the content in the videos is based on years on beekeeping research and studies conducted by world-renowned Apiculture Scientist Mark Goodwin.  More importantly the videos are not based on opinions, they are based on researched factual observations and studies. Just one key piece of information contained in the Best Practice Beekeeping videos could provide significant gains in both the health, yield and management of your hives!

Many of the Best Practice Beekeeping Videos have a seasonal focus, with every new video sent to your email weekly.  Receiving a weekly notification of each new video release also serves as a reminder on what to do and prepare for in the leadup to key beekeeping activity periods.

A lot of work has gone into preparing the Best Practice Beekeeping Video series.  The joining fee covers your initial account setup and access and also includes a copy of the Best Practice Beekeeping Companion book and shipping.  The Best Practice Beekeeping companion book is only available with a subscription to the video series.

As a beekeeper you’ll know there is always something new to be learnt!  As an experienced hobbyist we’d recommend you start on a Commercial subscription.  If at any time you’re not happy with the commercial content please email us on sales@ecrotek.co.nz and we can transfer you to the Hobbyist series.

 

 

 

 

 

Best Practice Beekeeping by Ecrotek

15E Kerwyn Ave, East Tamaki, Auckland

0800 11 77 66

Ecrotek and Best Practice Beekeeping are operated in New Zealand, prices shown are in NZD.

 

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